Our experience started off on the right foot—depositing $500 into CryptoBetSports was a seamless process. The funds were credited to our account in under two minutes, which is impressive in terms of speed and efficiency. However, while the deposit process set a positive tone, the further we tested the platform, the more issues surfaced. Unfortunately, this review won’t be all praise, as the deeper functionality and operational aspects of CryptoBetSports fall short in several key areas.
Legitimacy and Compliance: Is CryptoBetSports Legit?
A fundamental question on every player's mind is whether CryptoBetSports is legitimate or a scam. While the casino is licensed, it's crucial to look beyond this basic detail. Our extensive test, paired with a careful analysis of their Terms & Conditions (T&Cs), has raised several red flags.
- T&Cs: According to our Fairness Index, which rates casinos from 1 to 4, CryptoBetSports scores a 2. This is below average, indicating that their terms are not as favorable or transparent as many competitors.
- License: CryptoBetSports is run by CBS Global N.V., a company registered in Curaçao under registration number 162388, with a sub-license № 365/JAZ. Their payment processing is handled by CBS Global (Cyprus) Limited, giving the casino a multi-jurisdictional setup. While having a license is a good sign, a Curaçao license does not always guarantee player protection, as it’s known to be one of the more lenient licensing bodies.
What Do Players Say About CryptoBetSports?
When we looked into the broader community sentiment around CryptoBetSports, things became even murkier. While the casino has been around for a while, and there’s a history of player activity, the feedback is far from positive.
- User Reviews: In our search across forums and review sites, we found that the majority of user experiences lean toward the negative. Complaints range from delayed withdrawals to customer support issues, although CryptoBetSports has so far avoided being blacklisted on major sites.
- Complaints Handling: This is where CryptoBetSports truly falters. Several complaints have been lodged against the platform, primarily around payout delays and lack of transparency in bonus terms. Disturbingly, in each case we examined, there was no response from the casino’s team—no attempt to address or resolve the issues. A casino’s willingness to engage with its players, especially when things go wrong, is a strong indicator of its legitimacy, and here CryptoBetSports is sorely lacking.
What Can You Expect From CryptoBetSports’ KYC Process?
Before playing at any casino, it’s crucial to understand the KYC (Know Your Customer) policy, and CryptoBetSports is no exception. According to their Terms & Conditions (T&C), CryptoBetSports requires all players to go through a verification process to confirm their identity. This is in line with responsible gambling practices and legal requirements.
What Does the KYC Policy Say? From the start, CryptoBetSports clearly outlines their process in the T&C. Here’s a brief overview:
- Documents Required:
- To verify your age and identity, you’ll need to provide one of the following: a passport, driver's license, or national ID card. For withdrawals, additional documents like a utility bill or bank statement may also be required.
- They prefer photo-captured images for clarity, but scanned documents are also accepted.
- Credit card users need to make sure that only the first 6 and last 4 digits are visible, with the CVV hidden.
- How to Submit Documents:
- You can send the required documents via email to the address provided, or you can upload them directly online.
- When KYC is Triggered:
- The KYC check is enforced at the time of withdrawal. This means that as soon as you request a withdrawal—regardless of the amount—you must complete the full KYC process.
During our real-money test, CryptoBetSports immediately requested basic information, such as name and address, as soon as we registered and started playing. However, the full KYC process was only triggered when we requested a withdrawal.
At first, the process seemed smooth. We used the SumSub tool to upload our documents, but when it came time to verify with a selfie (part of the standard procedure), things took a wrong turn. The system flagged an issue with our selfie and denied our KYC request. When we reached out to customer support via email, we received a generic response stating, "Following our verification checks, it appears that you attempted to bypass the advanced face liveness check. As a result, we are unable to verify your account at this time." No further details were provided, leaving us stuck with this automated message.
Our recommendation: Before depositing any funds, try to pass the KYC process to avoid facing these issues later on. If you prefer casinos without such strict requirements, you might want to check out our guide to No KYC Casinos for a fully anonymous experience.
Updated KYC Experience: The Follow-Up
After contacting customer support again, we were allowed to reset our KYC profile and resubmit the required documents. This time, we decided to complete the verification on a mobile device, and the process worked smoothly. Our account was verified almost instantly, with no human involvement from the casino side, thanks to the automated SumSub tool.
Can You Use a VPN at CryptoBetSports?
CryptoBetSports does not explicitly mention VPN usage in its Terms and Conditions. However, one clause states, "For legal reasons, when traveling abroad, you may not be able to access your account." This suggests that there may be restrictions based on your geographical location, but it doesn't directly prohibit VPN use.
Our Experience with VPN
During our test, we used a VPN throughout our time on the platform to check for any issues with gameplay or access. Fortunately, we encountered no problems—games loaded smoothly, and there were no restrictions on accessing any of the site's features. However, VPN wasn’t strictly necessary for us, as our country of residence wasn’t blocked.
Are There Any Issues With Using VPN for KYC?
Although CryptoBetSports allowed us to use a VPN without blocking our access, there are potential issues when using a VPN during the KYC process. The casino assigns your country based on the IP address used during sign-up. If this country doesn’t match your actual residence, it may cause problems when verifying your account.
More critically, the SumSub KYC tool used by CryptoBetSports does not allow VPN usage during document verification. If you attempt to submit documents or a selfie while using a VPN, the system may fail to process your information. We strongly recommend turning off your VPN when submitting documents for KYC verification to avoid any issues.
Our Player Advice
- If your country is not blocked, there is no need for a VPN. However, if you're in a restricted region, be cautious when using a VPN, especially during KYC verification.
- Always disable your VPN before submitting any verification documents to ensure that SumSub processes your documents correctly.
How Does CryptoBetSports Handle Responsible Gambling?
CryptoBetSports provides a standard page dedicated to responsible gambling, outlining basic awareness strategies. For more effective ways to manage your gambling habits, you can explore our guide on strategies to manage gambling habits.
In terms of tools, the casino offers cool-off periods and self-exclusion, but these must be requested via Customer Support through email. Unfortunately, players don’t have the option to manage these settings directly in their profile, limiting control over responsible gambling tools. While not ideal, this is still better than some casinos in our directory of casino reviews that lack such options entirely.
What Is Customer Support Like at CryptoBetSports?
CryptoBetSports advertises a 24/7 support button, but the reality is far from that promise. When you click to request assistance, you’re met with an unresponsive bot that severely limits your ability to reach a live agent. There is no real-time chat available—only the option to open a ticket via the bot system. While email support does respond within about an hour, follow-ups can take several days, making for a frustrating experience.
There are no active social channels for quick communication, and complaints about unresponsive support are frequent, especially on platforms like X (formerly Twitter). In our case, we had to rely on personal connections to get assistance for a KYC issue, something that shouldn't be necessary for basic support. This lack of proper customer service severely hurts the casino’s overall score.
Is CryptoBetSports Easy to Use?
While CryptoBetSports may not offer the most modern design compared to platforms like Rollbit or BetFury, it is still relatively easy to navigate. Signing up is straightforward—you only need an email address and a password to get started. Before playing, you will be prompted to provide some basic account information, which adds a minor step but doesn’t slow down the process too much.
The search function works well, allowing you to quickly find the games you want to play. Once selected, games load at a good speed, which contributes to a smooth gaming experience.
However, there aren’t any standout features in terms of usability—CryptoBetSports sticks to the basics, offering a simple and functional casino experience without any particularly unique elements.
What Is the Mobile Experience Like?
We tested CryptoBetSports on both Android and iOS devices, and the mobile experience closely mirrors the desktop version. Navigation remains smooth, and the site adapts somewhat well to smaller screens without compromising quality. However, the abundance of animations may feel overwhelming to some users.
One of the standout features is the search bar, which offers filters and categories to narrow down game selection by provider or game type. On the downside, only a few games load at a time, requiring you to frequently click “show more” to browse the full list.
Deposits and withdrawals are straightforward on mobile, but using the support button can be frustrating. When the chatbot opens in full screen, it takes up the entire interface, making it difficult to exit.
If you’re looking for more mobile-friendly Bitcoin casinos, visit our Best Bitcoin Mobile Casinos page.