Let us introduce you to FuturePlay, a young crypto casino with a bright, promising future. We have been mesmerized by the stylish design and the user-friendly interface, especially when playing on a mobile device. The library of 3,000+ casino games consists mainly of live dealer tables, Bitcoin slots, and table games, but what impressed us the most was the idea of adding the option to bet on Machine Sports, a blend of human action and innovative AR and VR technologies. That’s why we are saying that FuturePlay is definitely among the most innovative Bitcoin casinos and will truly leave a mark in the gambling industry.
Understanding Your Commitment: Key Account Policies and Terms at FuturePlay Casino
| Can you use a VPN? | Yes VPN |
|---|---|
| Does the casino ask for KYC on Withdrawal? | Yes KYC |
| What License does the casino platform hold? | Curacao |
We spent 3 hours speaking with live chat agents and going through all the legal stuff regarding the various policies that FuturePlay has adopted. What we learned? First of all, this Bitcoin casino does not accept players from most countries, but using a VPN is allowed in most cases. Also, as every other Dama N.V. casino puts more incentive on verification, be ready to do the full KYC check before withdrawing. Furthermore, while there is no maximum limit on a single bet, the limits on the maximum conversion of the welcome bonuses are relatively low.
Is it safe to play at FuturePlay Casino?
Even though FuturePlay casino has not been in the business for a long time, you can definitely trust it. We are saying this mainly because this casino is owned by Dama N.V., a dominant company in the iGaming sector. Also, the 3 withdrawals we requested were paid within roughly 20 hours of making the withdrawal request. Remember, whatever you do, do not try to create an account using fake data because that can get you banned in most cases.
KYC Policy
FuturePlay casino has a stricter policy when it comes to verification. Yes, you can start playing right away without verifying. However, you will have to pass the KYC verification before you can withdraw money. That’s why when the time comes to make a withdrawal, go to the Verification tab under My Profile and upload all the necessary documents. In our opinion, this is not the best way to approach players who gamble with crypto.
VPN Policy
After speaking to the customer support team, we discovered that you can use VPN FuturePlay casino as long as you are not trying to access games that are prohibited for your account. So, feel free to use VPN software to play Bitcoin casino games when traveling.
Responsible Gambling
At first glance, it might seem that FuturePlay casino offers no responsible gambling measures to its players because there is no page where you can activate them. You must either speak to a live chat agent or write an email to do that. Deposit limits, wager limits, session (time) limits, loss limits, and self-exclusion are the options from which you can choose!
Behind the Help Button: FuturePlay Casino's Customer Support
| Languages Spoken by Customer Support: | English, Russian, Portuguese, Finnish, German, Norwegian |
|---|---|
| Email Support: | [email protected] |
| Availability Live Chat: | Yes, 24/7 |
| Help Center: | not available |
Another thing that you can rely on at FuturePlay is the Live Chat agents. We contacted them on several occasions and at different times, and the maximum time we waited to get connected was 2 minutes. The live chat might not be the fastest, but we would still rate it as excellent because even for more complicated questions, you won’t wait more than a few minutes. Also, there is no Help Center at this time, so your other options will be either email support or the FAQ page, in which you won’t find too much valuable data.
FuturePlay Casino Uncovered: Design Features and User-Friendly Interface
If there is something spectacular about this Bitcoin casino, it is certainly its magnificent web design. The casino’s theme looks modern, and it uses futuristic images that give you a special feeling. While we understand that the casino is still young, we noticed that some pages are imperfect. The Machina Sports page still doesn’t work, while the Lottery’s timer does not match the time mentioned in its T&C. Also, we don’t like that the game provider’s filter cannot be used in the game’s lobby.
Mobile Experience
To be real, we would say that FuturePlay has an even better look if you are using a mobile device. There is no app, but the mobile version looks just stunning! Not only that, but the design is very user-friendly, and you are just a tap away from depositing, playing, chatting with live agents, or using other casino features. Also, the games we tried on Samsung Galaxy Note 20 and iPhone 14 Pro worked flawlessly, and the screen adjusts accordingly to your display size.
Desktop (PC) Experience
We used 2 PCs and a Macbook Pro to test FuturePlay’s casino desktop version. We even tried to sign up using our X (Twitter) account, which went smoothly in 3 clicks instead of following the standard registration procedure. When inside, you can see all the game’s categories on the home page, but, unusually, there are no shortcuts that will take you directly to the games in the top menu.
