After gaining quite a good exposure on social media, we decided to test out Leetbit.io Leetbit is a crypto casino that shares common features with other similar sites. However, during our trial with a $500 deposit, we found out more about their gambling token, the bonus scheme, the VIP system, and how the customer support responded to our withdrawal queries.
Key Account Policies and Terms at Leetbit Casino
| Can you use a VPN? | Yes VPN |
|---|---|
| Does the casino ask for KYC on Withdrawal? | No KYC |
| What License does the casino platform hold? | Curacao under Gaming License #365/JAZ |
We went through the Terms and Conditions, read all the details, and consumed some boring information that you would always want to check. Remember, “Don’t trust, verify”. Here is what we found out about KYC, VPN, and other minor policies.
KYC Policy
The platform has its own KYC policy stating that a player will be subject to the full process when depositing over 2,000 USD. This means up to KYC level 3, see our guide about the casino KYC Process here. However, during our testing phase, we made a deposit and a withdrawal of relative size, and no documentation or requirements to add our personal details were requested to process the withdrawal. Again, we want to point out that we didn’t meet the limitations imposed, which might have been the reason. However, some similar platforms will require KYC on withdrawal, which didn’t occur on Leetbit.
VPN policy
Again, from the T&C, VPN is stated as not to be used. At the same time, this is something we use daily. We understand that some games might have a restriction for you, so make sure to read the terms and conditions of that specific game provider. For instance, NetEnt usually has high restrictions and will impose the casino on you to process KYC; meanwhile, some other game providers won’t have the same restrictions, so VPN will likely be allowed. We also explain more about using a VPN for gambling and categorize the best VPN-friendly sites on this page. You might want to check both pages.
Behind the Help Button: Real Talk on Leetbit Casino's Customer Support
| Languages Spoken by Customer Support: | English |
|---|---|
| Email Support: | [email protected] |
| Availability Live Chat: | 24/7 |
| Help Center: | https://docs.leetbit.io/ |
You can access live chat 24/7 and responsive email support. Here is what we found about Leetbit’s assistance.
It’s also great to see that the support team is not only “hanging” in the live chat but rather on the community chat as well. So you can benefit from general answers right away without getting in contact with them for an extra step.
Our queries regarding the withdrawals were answered relatively quickly via email. We had the pleasure of interacting with “Denis” who helped process the withdrawal request in a few hours.
We believe you can expect a similar treatment, where professionalism and patience will be set as a bare minimum for the interaction.
Leetbit Casino Uncovered: Design Features and User-Friendly Interface
The Leetbit website is definitely different from all other casinos we have seen and played at. The aesthetics bring a new level of branding, and the darkness caters to good dynamicity, especially among esports fans.
We love the dark theme set by the team behind Leetbit. And the “Gladiator” with LBC coins as eyes makes things more interesting, does this mean the team is from northern parts of Europe and they want to leave an easter egg? Definitely a nice and interesting pick for a mascot.
PC Experience
While we did our live stream on a desktop with a big screen, the navigation was good. As professional testers, we understand that we would still have some improvements to implement with a newly developed platform. For instance, the search functionalities and how looking for a specific game can be quite challenging sometimes, which reflects in the site’s usability. Endless clicks that load only 10 slots at a time are tiring. The set categories definitely help find and refine the search better, but they are not enough. We believe that this should be improved, perhaps with more filters.
Mobile Experience
While our main live stream was based on the desktop version, we still tested the mobile version off-stream. We can say that it’s much better, as you can see some extra details, such as more filters and slots loaded. We understand and appreciate work done on mobile first rather than desktop, as most of us play on our phones.
Telegram Casino App
To ensure you don’t miss anything, Leetbit has a Telegram Bot that will allow you to gamble straight from Telegram. You can easily connect your current account if you have one. Meanwhile, if this is a new topic for you, head over to our casino telegram page, where we will explain in detail how this works.
