Pixel.gg Casino offers some attractive features like no-wager bonuses, a generous referral program, and regular tournaments. However, it falls short in crucial areas such as customer support and high entry requirements for the VIP program. As such, Pixel.gg is suitable for casual players seeking straightforward bonuses and tournament action, but those looking for top-tier support and VIP treatment may want to explore other platforms. Overall, the casino has potential but needs significant improvements to stand out in the crowded online gambling landscape.
Compliance & Safety Standards
One of the reasons we considered Pixel.gg safe enough for us to deposit and play is that it gets a pass in the safety department. It's licensed, which is a plus, but the regulatory body is not one of the top guns in the industry. Here's everything you should know about the casino's security index:
- Its operations are well-detailed on the terms and conditions page.
- The small customer base is evident by the small number of player reviews on the internet.
- It uses SSL encryption for player protection.
- The casino is licensed by the Government of the Autonomous Island of Anjouan, Union of Comoros and operates under License No. ALSI-112310010-FI5.
- Existing players have mixed opinions about the site. While it received many compliments, many users note that the platform still needs to include other features like more generous offers.
- Multiple login methods exist: Google, Metamask, Discord, and Phantom.
- Pixel.gg hasn't responded to customer complaints.
- The casino is not on any blacklist.
KYC Policy
Pixel.gg conducts KYC verification when you try to withdraw more than $2,000 at once or if there are suspicious activities on your account. If it requests such a process, you must submit copies of a driver's license or a government-issued ID card alongside a recent utility bill.
VPN Policy
Unfortunately, Pixel.gg prohibits players from using a VPN. If the systems detect these services from your account, the casino immediately restricts your IP address, preventing you from accessing the site. This automatically leads to the loss of whatever funds and winnings you have in your account.
Responsible Gambling
If you’re looking forward to tools for restricting your deposit, wagers, and losses on the site, you’ll be disappointed. You can only cool off for seven days or self-exclude for at least six months. Both features can only be activated by contacting customer support.
Customer Support
The customer support options at Pixel.gg Casino appear standard at first glance, offering both live chat and email support. However, the actual experience of using Pixel,gg Casino's customer support falls short of expectations. Its live chat, which should be a quick and efficient method of communication, is slow, and we had to wait over 10 minutes for a reply. Even more disheartening is the inconsistent presence of customer agents, who may unexpectedly go offline mid-conversation, leaving you hanging for several minutes. Additionally, they often seem to lack knowledge on even the most basic player queries. On a slightly more positive note, Pixel.gg Casino maintains a presence on Twitter and Medium, allowing users to follow for updates. While this doesn't compensate for the poor direct support, it does offer an alternative channel for staying informed about the casino's activities.
User Experience and Navigation at Pixel.gg Casino
The dark background of Pixel.gg is a common feature of most crypto casinos, but the vibrant yellow highlights inject energy and excitement into the experience. As we explored the site, we were struck by its clean, minimalist design that manages to be both stylish and functional. The straightforward layout eases you into the platform, guiding you effortlessly through the various gaming options. This simplicity doesn't diminish the thrill — if anything, it heightens the anticipation, allowing the games to take centre stage.
Mobile experience
Pixel.gg Casino retains its allure on mobile while adapting seamlessly to the smaller screen. The dark backdrop with punchy yellow accents translates well, creating a visually striking experience that doesn't strain the eyes during extended play sessions. While the mobile version may lack some of the expansive feel of its desktop counterpart, it compensates with a focused, intimate gambling experience.
