One of the things we like about Sensei Game is its approach to responsible gambling. There are several tools to ensure your gaming habits never go out of hand. Other standout features include extensive live dealer games, prompt and helpful customer service, and VPN usage. However, Sensei Game is a better option for casual players as high rollers will not be comfortable with its $12,500 monthly withdrawal limit.
Account Policies, Legitimacy and Safety Index
As a new casino, Sensei Game has a long way to go in earning players' trust. We consider the platform safe because of the following:
- Multiple options to login — Google, X, or filling out your email and password.
- License from the government of Curacao.
- It’s not on any notable blacklist.
- All terms and conditions are clear and easy to read.
KYC Policy
Sensei Game enforces a compulsory Know Your Customer (KYC) policy. This prevents complete anonymity but enhances the security and integrity of its platform. Players must complete the KYC process before their first withdrawal. For this process, the casino requires three types of documentation:
- Proof of Identity (such as a National ID, Passport, or Driver's License)
- Proof of Address (like a Utility Bill or Bank Statement)
- Proof of Payment Methods
This process is designed to be straightforward and typically takes only a few minutes to complete, provided all the details you submit are accurate.
VPN Policy
The online casino understands that players might access its platform with a VPN, and it has no rules against such networks. However, if you choose to use one, select a location where Sensei Game operates fully, like Canada. This ensures you'll have smooth access to all its features and games.
Responsible Gambling
The operator understands the importance of creating a safe and enjoyable environment for its users. To support this commitment, it offers various resources, including:
- Deposit Limit: Control how much you can deposit daily, weekly, or monthly.
- Loss Limit: Manage your potential losses over time.
- Wager Limit: Set caps on your bet amounts.
- Cooling-Off Period: Take a 24-hour break from casino activities when needed.
- Session Limit: Control your playing time, from 6 to 60 minutes per session. You're automatically logged out of your account once you hit the limit.
- Self-Exclusion: Option to disable your account for more than 24 hours.
You can set and adjust these limits in your account's "Personal Limits" section. For additional support, the casino provides links to external resources such as Gamblers Anonymous, GamCare, and Gambling Therapy.
Customer Support Details
We encountered an error message when trying to access the support page, but we believe this is temporary as there were clear means of contacting support agents. The live chat feature is easily accessible via a message icon at the bottom of the page. Response times are impressive, ranging from a few seconds to five minutes.
If you prefer email, you can send a message, but expect responses within two hours. Both channels operate round the clock, so help is always at hand. From the bottom of the website, you can access a simple and well-structured FAQ page that addresses common queries efficiently.
Usability and UX
Sensei Game boasts a sleek and immersive user interface that perfectly captures its ninja-themed atmosphere. The site's design cleverly incorporates a blend of dark colors complimented by subtle yet striking lighter highlights that guide the user's eye to important elements. It has a well-organized layout, allowing for easy navigation. As such, you'll have no issues locating game categories, promotions, and account features.
Although there is no dedicated app, the site adapts fluidly to smaller screens, maintaining the ninja-inspired theme and dark color scheme. Navigation is streamlined for touch interfaces, with collapsible menus and easily accessible buttons optimized for mobile use. With this, you can enjoy the full Sensei Game experience on the go.
