CryptoGamble Guarantee: Your Safety Net in Crypto Gambling

At CryptoGamble.com, we're committed to providing our community with the most reliable and secure crypto gambling experience. As part of this commitment, we're proud to introduce the CryptoGamble Guarantee -- your assurance of fair play and financial protection.

What is the CryptoGamble Guarantee?

The CryptoGamble Guarantee is our promise to you. If you encounter issues with any of our highly-rated crypto casinos (7.5/10 or above), we're here to assist and potentially cover your losses up to $500 in crypto equivalent.

We believe that if you play fairly and follow the terms and conditions of our recommended sites, you should never encounter problems. However, we understand that sometimes issues arise, and that's where our guarantee comes in.

How Does the Guarantee Work?

Our guarantee is designed to provide an extra layer of protection for our community members. Here's how it works:

Eligibility: The guarantee applies to players who have created an account on CryptoGamble.com and used our referral links to sign up at the casino in question.
Coverage: We'll cover your last deposit of up to $500 in crypto equivalent if your funds are unjustly seized by any of our listed operators with a rating of 7.5/10 or above.
Frequency: Each player can use this guarantee twice per 12-month period.
Resolution Time: We require a minimum of 30 days to work with the operator to resolve the issue before issuing any refund.

When Can You Request the CryptoGamble Guarantee?

You can request our guarantee if:

You've made an official complaint to the casino and are unsatisfied with their response.
You believe your funds have been unjustly seized or withheld.
You've followed all the terms and conditions of the casino.
You haven't self-excluded or attempted a chargeback.
You've maintained professional communication with the casino (no threats or strong language).

How to Request the CryptoGamble Guarantee

If you need to invoke our guarantee, follow these steps:

File a Complaint with the Casino: First, contact the casino directly through their official channels. Provide all necessary information, including your username and email.
Contact CryptoGamble: If you're unsatisfied with the casino's response, reach out to us via our dedicated dispute form on our Contact Us page. Include:
- Your CryptoGamble.com username
- The email used to sign up at the casino (must match your CryptoGamble.com account email)
- Detailed description of the issue
- Any relevant correspondence with the casino
Verification: We'll verify your account details and confirm that you signed up through our referral link.
Mediation: Our team will liaise with the casino on your behalf, working towards a resolution.
Resolution: If the issue remains unresolved after 30 days and you've met all requirements, we'll process your refund of up to $500 in crypto equivalent.

Important Notes

We will never ask for sensitive information like passwords or security questions.
All refunds will be issued in the cryptocurrency of your initial deposit.
We require proof of deposit and may ask for additional documentation to process your claim.
Our decisions regarding the CryptoGamble Guarantee are final.

Commitment to Fair Play

While we're proud to offer this guarantee, we emphasize the importance of responsible gambling. Always play within your means, understand the casino's terms and conditions, and gamble responsibly.

The CryptoGamble Guarantee is part of our ongoing commitment to fostering a safe, transparent, and enjoyable crypto gambling environment. We're continually working on enhancing our services, including the development of a comprehensive dispute and complaint system to further assist our community, see more details on the Pipeline and Roadmap page.

Remember, your best protection is to play fairly and choose reputable casinos. That's why we put so much effort into our rigorous review process, ensuring we recommend only the most trustworthy operators in the crypto gambling space.

For any questions about our guarantee or if you need assistance, don't hesitate to contact our team. We're here to ensure your crypto gambling experience is as secure and enjoyable as possible.

Detailed Conditions for the CryptoGamble Guarantee

To ensure fair use of our guarantee and protect both our users and our service, please carefully review the following conditions:

1. Account Requirements

You must have an active account on CryptoGamble.com created at least 30 days before the incident in question.
Your CryptoGamble.com account email must match the email used to register at the casino.
You must have completed our account verification process, including email verification and any additional KYC requirements we, and the casino, may have.

2. Referral Link Usage

You must have signed up to the casino through a CryptoGamble.com referral link.
We will verify this with the casino in question during our investigation.
Use of any other affiliate's links or direct sign-ups to the casino will disqualify you from the guarantee.

3. Casino Eligibility

The guarantee only applies to casinos listed on CryptoGamble.com with a rating of 7.5/10 or higher at the time of the incident.
The casino must be actively listed on our site when the complaint is filed.

4. Deposit and Play Requirements

The guarantee covers your last deposit up to $500 in crypto equivalent.
You must have wagered the deposit at least once, on slots, before any issue arose.
Deposits made solely for the purpose of claiming the guarantee without any gameplay will be disqualified.

5. Complaint Process

You must have filed an official complaint with the casino through their designated channels.
You must provide us with copies of all correspondence with the casino.
You must have allowed the casino at least 14 days to respond to your complaint before contacting us.

6. Behavior and Compliance

You must have completed any verification requests the casino has made.
You must not have violated any of the casino's terms and conditions.
You must not have engaged in any fraudulent activity, multi-accounting, or bonus abuse.
You must not have self-excluded from the casino.
You must not have attempted a chargeback or reversal of your crypto transaction.
All communication with both the casino and CryptoGamble.com must be respectful and free from threats or abusive language.

7. Documentation

You must provide all requested documentation, which may include ID verification, proof of deposit, and screenshots of gameplay.
Failure to provide requested documentation within 7 days may result in your claim being voided.

8. Claim Limits

You can make a maximum of two claims per rolling 12-month period.
The total value of claims cannot exceed $1,000 in crypto equivalent per 12-month period.

9. Timeframe

Claims must be filed within 30 days of the incident occurring.
We require a minimum of 30 days to investigate and attempt to resolve the issue with the casino before considering a payout under the guarantee.

10. Guarantee Limitations

The guarantee does not cover losses due to gambling activity, only unjustly seized deposits or winnings.
We do not cover issues related to market fluctuations in cryptocurrency values.
Technical issues on the user's end (e.g., sending crypto to the wrong address) are not covered.

11. Final Decision

CryptoGamble.com reserves the right to make the final decision on all guarantee claims.
We may refuse a claim if we suspect any form of abuse or misrepresentation.
Our decisions are final and not subject to appeal.

12. Changes to the Guarantee

CryptoGamble.com reserves the right to modify, suspend, or terminate the guarantee at any time.
Any changes will be clearly communicated on our website and will not affect claims already in process.

By using the CryptoGamble Guarantee, you agree to all these conditions. Failure to meet any of these conditions may result in your claim being denied. We reserve the right to update these conditions at any time to ensure the fairness and sustainability of our guarantee program.