BC.Game Sportsbook Review: Our $500 Real-Money Test
BC.Game is an excellent sportsbook with much to offer, but its many disadvantages make it unsuitable for all players. You will like BC.Game if you are into coin diversity and in-play sports betting. However, if you are looking for a hefty sports welcome bonus or competent support, there will be a better place for you.
BC.Game is a platform that requires patience and experience. It's best suited for players who are willing to rise through the ranks of the VIP and don't necessarily need a bonus or support at the beginning. The high betting limits of BC.Game Sportsbook makes it an ideal place for high rollers who prioritize a secured and pleasant gambling experience over immediate bonuses or support.
BC.Game T&Cs Unveiled
To genuinely test the BC.Game platform and create a review based on our own personal experience, our team has created a 2.40h long gaming session, which was also streamed live on Youtube. This allowed us to carefully examine each section of the bookmaker, including it’s T&Cs, online reputation, and user reviews.
-
T&C: are Fair and Level 4: Excellent, according to our Fairness Index
- “You are not allowed to transfer, sell and/or acquire user accounts.”
- “Should BC.GAME become aware that any user has accepted a bonus or promotion with the intent to create a guaranteed profit by employing practices aimed at unfairly securing a cash-out of the bonus, BC.GAME will immediately confiscate the winnings and close the account, retaining the right to withhold further withdrawals.”
- “We may insist that you bet a certain amount of your own deposit before you can bet with any free/bonus funds we credit to your account.”
-
License: BC.Game holds a Curacao gambling license with number (OGL/2023/118/0060), active from 04/03/2024.
-
Reputation: BC.Game has over 90 complaints in casino forums like Casino.guru. Although in some cases this can be concerning, it’s also normal as the platform has been actively running since 2017. From all those complaints, only four have been left unresolved, and they were for mere amounts like $50-100.
-
Complaints & User Reviews: If you have engaged with BC.Game and have something to say, we encourage you to do so in our special review section. We will do our best to contact the bookmaker and resolve any issues that may arise. Generally, BC.Game rather interacts with players who fill complaints, but they do their best to resolve all problems and keep their gaming environment as safe and fair as possible.
BC.Game KYC Policy Explained
BC.Game takes KYC very seriously, so they allow withdrawals only after players have confirmed their identity. Although rare, you might still need to go through additional KYC procedures even after completing the first verification step by sending your ID card. Overall, the verification process is straightforward, and your documents are processed in only a few minutes.
-
KYC Trigger Points: Players at BC.Game are required to verify their accounts, before they can submit withdrawal requests.
-
Document Requirements:
- Level 1: Basic data (name, surname, country, address)
- Level 2: ID confirmation, Facial verification.
- Level 3: Proof of address
- Level 4: Video verification
-
Reasons for KYC: BC.Game has a strict KYC process as the company must abide by legal compliance, prevent bonus abuse, and combat fraud.
-
KYC Process: Going through all levels of the KYC procedure is very straightforward. You just have to visit the “Global Settings” section in your account and then select the level of verification you have to complete. Then, you will submit the required documents through the system and wait for the department to process your details. The average processing time for the first 2 levels of verification is only a few minutes, while for levels 3 and 4, it may take up to 10 days.
Reviewing the VPN Policy of BC.Game
BC.Game doesn’t have a specific policy regarding the use of a VPN. The only thing you should ensure is that you aren’t accessing the platform from a prohibited jurisdiction. Otherwise, the platform has the full right to close your account and void or confiscate your winnings and deposit.
- VPN Policy of the casino: According to BC.Game, they don’t prohibit their players from using a VPN service, but they do not recommend it as they don’t want to be held accountable for any issues arising from the use of a service like this.
- Player Advice: From our experience, VPNs are like two-edged swords. They can be useful, but dangerous. Our recommendation is to avoid using them and accept any restrictions that may come with that.
Responsible Gambling, Safety & Security
From what we have seen and our experience, BC.Game doesn’t take responsible gambling all that seriously. Only one dedicated page on the site uncovers the problem and has a few links to organizations that deal with the issue.
Aside from that, self-exclusion is the only tool you can use to restrict your gambling activity. There are no deposit or bet limits, cool-off tools, or similar. When we confronted the support, we were initially told that self-exclusion wasn’t available, which turned out to be misleading.
Our Experience With BC.Game Customer Support
The customer support communication with BC.Game was among the worst we have experienced. From the moment you contact live chat, you are redirected to a bot that asks you a ton of screening questions just to uncover what issue you are facing. Only after losing more than 5 minutes can you ask to get in touch with an agent. And when that happens, the support representative again asks you what your issue is.
Our experience with BC. Game's customer support revealed significant communication inefficiencies. Despite interacting with over a dozen agents, we struggled to find one who was well-versed in the platform's features. This often led to us having to rephrase our questions multiple times for them to understand. The 5-minute gap between messages, which was often frustrating, further worsened the communication challenges.
If you don’t want to necessarily go through the same hassle, you can seek answers yourself in the other BC.Game support communication channels:
- Help Center - https://help.bc.game/en/
- Discord - https://discord.com/invite/bcgame
- Telegram - https://t.me/s/bcgamewin
Usability and UX: Trendy & Straightforward
BC.Game is a platform with a very modern design that follows the latest trends in the crypto gaming industry. Although there are dozens of features and sections, they are strategically placed so they do not overwhelm players. In this case, the many options are actually a great advantage since you can access all of the site’s functions with just a click.
- Ease of Navigation: All the sections of BC.Game are available in just a click. There is a search bar in every part of the platform, which additionally increases the ease of navigation.
- Registration Process: When joining the site, there is only one page where you have to fill in your email and password. The registration takes less than 15 seconds.
- Game Access: Regardless if it's a casino game or a sports betting event, you can access it in just one click.
- Loading Times: After testing the BC.Game sportsbook for over 5 hours, we never encountered any delays in loading times. All the pages load very quickly and there are no glitches at all.
- Special Features: The unique thing about the BC.Game sportsbook is the structure of the in-play events, which are available on a unique panel, where you can simultaneously follow more than 20 games.
