Cloudbet Sportsbook Review: Our $500 Real-Money Test
Cloudbet caters to a wide range of bettors with its offerings. The platform's strengths lie in its comprehensive VIP program, which offers rakeback and other perks, support for over 30 cryptocurrencies, and the absence of maximum deposit or withdrawal limits. These features, combined with prompt multi-lingual customer service, create an attractive package for serious bettors. However, Cloudbet is not without its drawbacks. The absence of welcome bonuses and reload promotions for existing users may deter those accustomed to such incentives. New users might also find the betting website interface confusing at first. Despite its limitations, Cloudbet's unique features and cryptocurrency focus make it a compelling option for many, especially those seeking a high-stakes betting environment.
Evaluation of Cloudbet’s Terms and Conditions
Cloudbet operates with a Curacao license, which is proof that its services are monitored by a higher body. We reviewed its terms and conditions and found them fair. This page specified the basics every player should know before signing up. It noted its restricted territories, the age requirement for signing up, bonuses, payouts, and more. Some of the key terms we noted include:
- Cloudbet does not support forked protocols, coins, or tokens that supplement or interact with the cryptocurrencies that it supports.
- Payment of any taxes, fees, charges or levies that may apply to your winnings under any applicable laws shall be your sole responsibility.
- To register on the site, you must be over 18 years old or the legal age required in your country.
KYC Policy
One of the best parts of using Cloudbet is that you don't need to complete KYC before withdrawing. Still, you must note that the bookmaker reserves the right to demand verification if you violate any of its terms and conditions. For this process, you must submit copies of documents that provide your identity, like a national ID or an international passport. You also need to provide copies of a bank statement and a utility bill.
VPN Policy
Cloudbet advises all players to avoid VPN usage, but it doesn’t explicitly ban you from using these tools to access its services. You just have to pick a location where its operations are not restricted. Also, avoid locations where gambling is illegal, or you risk losing your account and whatever balance you have in it.
Responsible Gambling
There are two pages that you can visit to learn more about the platform’s responsible gambling tools. The first is “responsible gambling,” but once you click this tab, you’re redirected to the official website of GambleAware. Then, there’s the self-exclusion page that details the time frame for voluntarily excluding yourself from the site.
You can start with a 24-hour cooling-off period, which you can easily activate in the responsible gambling section under your preferences in your account profile. If you want a longer break, you can contact customer service and restrict access to your account for a week, a month, six months, one year, and permanently.
Cloudbet Customer Support Review: Prompt Assistance
If you don’t mind getting support without contacting agents, the help center should be your first stop. This section houses various articles based on common questions bettors might have when using the platform. If you want to discuss this with an agent, you can reach out through live chat or email.
Live chat is a more recommended option because you're immediately connected to an actual agent who replies within seconds. These agents' services are commendable, as they provide helpful responses and solutions to whatever problems you might encounter on the site. Email is a good alternative; expect responses within three hours or more.
Cloudbet’s Website Functionality: Clean and Simple Interface
Cloudbet's website boasts a clean and minimalistic design that sets it apart from typical sports betting platforms. While the sports betting lobby may initially appear complex due to its unique layout, users quickly find it intuitive and easy to navigate after their first interaction. The interface is designed for efficiency, allowing bettors to access a wide range of markets and options without clutter. Despite the wealth of information presented, the site operates smoothly, free from bugs or delays, ensuring a seamless betting experience.