Duelbits Sportsbook Review: Our $500 Real-Money Test
Duelbits stands out with its enhanced odds and accumulator boosts across various markets, potentially increasing returns on successful bets. High rollers will appreciate the absence of withdrawal limits, while the lack of wagering requirements on leaderboard bonuses adds another layer of appeal. However, the platform does have some notable limitations. The lack of live streaming is a significant drawback, as it prevents users from watching games in real time. Another concern is the absence of certain tools to promote responsible gambling, which may be a red flag for those prioritizing safe betting practices. Despite these shortcomings, we consider Duelbits a solid choice for many bettors with its extensive range of daily markets and useful features.
Duelbits’ Terms, Conditions, and Safety Index
We carefully examined the terms and conditions at Duelbits and found them to be clear and straightforward. There were no unclear clauses or terms that raised suspicion. Plus, the customer service is responsive, so it was easy to get clarification for any condition. Here are other interesting things about the bookmaker:
- It operates with a Curacao license.
- Duelbits is the regional sponsor of the Argentine Football Association (AFA).
- Duelbits officially signed Luis Suárez as its global brand ambassador.
- The operator forged a groundbreaking partnership with UFC superstar Conor McGregor in 2024.
KYC Policy
At Duelbits, you can deposit, withdraw, and perform other activities without worrying about KYC verification. However, the company reserves the right to demand KYC verification to determine the user's identity and location. You can complete this process yourself by visiting the verification page in the profile section. Here, you’ll find five verification levels, as follows:
- Level 1: Confirm your email and personal details.
- Level 2: Upload a document that shows your identity (like a government-issued ID card).
- Level 3: Take a selfie with your ID.
- Level 4: Submit proof of current address (like a utility bill).
- Level 5: Submit proof of funds (like a bank statement).
VPN Policy
Although Duelbits doesn’t encourage the use of a VPN, it doesn’t ban players from using these networks to access its site. Keep in mind that when using a VPN, pick locations where the online bookmaker works legally. If you use a location where the platform is restricted, you risk an account ban or closure.
Responsible Gambling
Duelbits is undoubtedly particularly concerned with responsible gambling, as it has a page dedicated to this cause. Unfortunately, it lacks tools to limit deposits, wagers, losses, and time spent. Self-exclusion is the only available tool, and you can activate this by contacting customer support. The self-exclusion options include one week, one month, six months, and permanent account closure.
Customer Support is Just a Click Away at Duelbits
Duelbits offers customer service primarily through two channels: live chat and email. Live chat is the best communication channel for urgent queries, as you get answers in less than a minute. For email, the response time is much longer, often taking up to three hours. It's worth noting that we received excellent service through both channels, especially live chat. The agents are professionals who patiently and politely respond to all our queries.
We didn't find an FAQ page, but there is a blog section where the operator uploads essential information regarding its services and other betting-related topics. The bookmaker also has active social media communities on Twitter, Instagram, Telegram, YouTube, and Discord.
Duelbits User Experience: Website Design and Functionality
The Duelbits website features a minimalistic design that focuses on simplicity and functionality. The sports betting lobby is user-friendly, allowing you to find and place wagers without unnecessary complications. Its clean interface eliminates distractions, presenting essential information in a clear, organized manner. Thanks to the intuitive layout, you can navigate through various sports and markets with ease. The site's performance is also smooth, and we didn't experience any bugs or delays during our sessions.
