Weissbet Sportsbook Review: Our $500 Real-Money Test
Weissbet is not a crypto sportsbook we recommend for sports bettors. The platform has many disadvantages, with the lack of sports bonuses being a major one. Even as a new player or a VIP, you cannot claim these bonuses. The only benefit is the wide selection of available betting markets. When all these factors are considered, Weissbet emerges as one of the most unsuitable environments for sports bettors. The reality is that the platform is more geared towards casino players, who can make the most of the numerous bonuses, tournaments, loyalty perks, and gaming options Weissbet offers.
How Does Weissbet Ensure Compliance?
We deposited $500, which allowed us to gamble at Weissbet for almost 2 hours (live-streamed on YouTube). After we tested the sportsbook on mobile and other devices, read the T&C carefully, and combined the online user reviews with our own experience, here are our takeaways on Weissbet:
- T&C: are mostly Fair and Level 2: Mediocre, according to our Fairness Index.
- If you open or attempt to open a second account on the platform, Weissbet can block your profiles and withhold any deposits or winnings.
- If Weissbet uncovers you are breaking the rules and engaging in any suspicious activity, they can confiscate your deposits and winnings.
- Unless otherwise expressly established hereby, Weissbet does not guarantee any reimbursements, returns and refunds and in no case will provide money refunds, except when the funds in question have not been used as your own stake in the games.
- Weissbet may refuse your refund request if a decrease of the balance of your wallet account results from problems with your system.
- Weissbet reserves the right to modify its T&Cs and, thus, to amend the Agreement between You and the platform at any time. Such modification shall take effect immediately upon the new version of these T&Cs is published on the Website.
- License: Weissbet holds a Curacao license (GLH-OCCHKTW0701272019).
- Reputation: Weissbet has an excellent online reputation. The majority of the reviews you can find online are positive and hail the platform’s quick withdrawals and gaming selection.
- Complaints & User Reviews: Weissbet has received a few formal complaints from players on gambling forums like Askgamblers and Casino.guru. However, all those complaints have been promptly resolved, highlighting the platform’s care for user experience.
Weissbet KYC: A Simple Live Verification Process
The KYC process at Weissbet is very straightforward. You must go to your account's "Identity Verification" section and undertake the process. You follow the verification directly on the platform through a third-party system where you have to take live pictures of yourself and your documents. This type of KYC is usually preferred, as the request is processed in just a few minutes, and you can quickly verify your account.
- KYC Trigger Points: The Weissbet users have to go through a KYC before making their first withdrawal.
- Document Requirements: The initial verification process requires you to only complete the first two levels. The rest is required only if the casino decides that you have to go through additional KYC, which is rare.
- Level 1: Basic data (name, surname, country, address)
- Level 2: ID confirmation and selfie
- Level 3: Proof of address
- Level 4: Proof of funds
- Reasons for KYC: Legal compliance, preventing bonus abuse, combating fraud.
- KYC Process: All parts of the verification process is underway directly on the Weissbet platform, from the section “Identity Verification” in your account.
Weissbet Stance on VPN: Allowed
Using a VPN at Weissbet is not prohibited as long as you don’t access the platform from any of the banned jurisdictions. If not, you can use the site’s services, even with an active VPN network.
- VPN Casino policy: Using a VPN at Weissbet is allowed.
- Player Advice: You can use a VPN at Weissbet without an issue, but we don’t recommend trying to bypass game or territory restrictions. According to their T&Cs, if Weissbet finds out you are breaking the rules, your deposuit and winning can be confiscated.
Responsible Gambling Tools at Weissbet
Weissbet has a comprehensive, responsible gambling page explaining the issue in detail. There, you can quickly identify if you might be dealing with a problem yourself and even seek help from any of the linked responsible gambling organizations. However, this page is as much help as you will get from Weissbet.
That’s because the platform offers only two tools for its users who battle gambling addiction—self-exclusion and a cool-off tool. Both of these are activated only by the support specialists, so you must contact and ask your account to be suspended for a specified time.
Weissbet Customer Support Quality
During our testing and review of Weissbet, we constantly communicated with the customer support as many features needed clarity, since the information on the site isn’t presented very well. Our experience was overwhelmingly positive, with the majority of our interactions with the support agents being great, despite some low points. Most of the support specialists are very kind and knowledgeable, which makes seeking help from them an absolute pleasure. However, there was an instance where the agent didn’t understand our questions as he seemingly didn’t have any proper knowledge of sports betting. This made communication very challenging, up to the point where it felt like we were speaking to a bot. Still, that was an exception rather than the rule, so you should expect plenty of quality help from Weissbet’s customer support. If you don’t want to potentially waste time on live chat, you can utilize the other Weissbet support channels.
- Email - [email protected]
- Contact telephone number - + 31 (97) 010280059
- X - https://x.com/WEISSBET
- Telegram - https://t.me/weissbet_official
What Are the Highs and Lows of Usability and UX?
The Weissbet platform is straightforward, and you can easily switch between the different site sections. However, the all-white design of the sportsbook makes wagering very challenging as all the various events, markets, and odds get mixed up, especially if you are in a rush. That’s further enhanced by the fact there’s no event multi-view and a lack of in-play statistics and visualizations.
- Ease of Navigation: Navigating the platform is easy, but finding information on a particular matter is incredibly challenging. The info sections are spread in bizarre places across the website, and even experienced gamblers like us needed help finding what we were looking for information-wise.
- Registration Process: The joining process consists of only two pages and will take less than 30 seconds to complete.
- Game & Betting Access: Games and betting are accessible in just two clicks, with the latter having a quick-bet function that allows you to place a bet in just one click.
- Loading Times: The platform is very quick and we have never encountered any speed difficulties or glitches.
- Special Features: N/A
Weissbet Mobile Experience: Better than PC
The Weissbet platform is significantly more appealing in its mobile format. The slightly overwhelming nature of the site isn’t present on mobile - All sections are available in just a second and the all-white sportsbook is more appealing and easy to comprehend. The information sections are also categorized much better and you can easily find exactly what you are looking for.
- General statement: We tested the mobile version of the platform on Android and iOS devices, uncovering that it's much better overall.
- Focus on user experience: Along with the design and navigation, the mobile version of the platform is also quicker, which contributes to an excellent gaming experience.
- Telegram integration: Unfortunately, Weissbet isn’t among the crypto sportsbooks providing Telegram integration. Still, there’s an available Telegram channel where you can follow the site’s latest news and promotions.
- Accessibility: Much like all the platform sections, you can easily see from where you can access the different types of sports, games, and the customer support service.