MetaWin has a unique approach to casino gaming. It might not have the large game libraries and standard bonuses of crypto gambling platforms, but the regular competitions it hosts stand out. Through these competitions, you can earn cryptocurrencies, many of which have no wagering requirements, which is a plus. Customer service is not as solid as we would have liked, but communicating is quite commendable. This creates a more active community on Discord. Plus, there’s a means to interact with other players on the site, which adds an extra sense of community to using the online casino. All in all, MetaWin has its flaws, but we still recommend the platform.
Account Policies, Legitimacy, and Safety Index
Security is at the forefront of MetaWin’s operations because it works with a license from the government of Curacao. We also confirmed, from the padlock icon at the beginning of its website address, that it uses SSL encryption to protect player information. Here’s a more detailed breakdown of the factors that prove its safety:
- Metawin.com is licensed by Asobi N.V., a company based in Curacao.
- It has a positive rating of over 80% on player review website.
- The casino doesn’t have a certificate from eCogra or iTechLabs, but its games are from top providers whose games are subject to regular audits.
- The website is protected by 128-bit SSL encryption.
- Strong player community on the website and social media pages like Instagram and Twitter.
- Clear and concise terms and conditions.
- Players can connect their meta wallets and play without disclosing their identities.
- MetaWin Casino is based on the Ethereum blockchain, where all transactions can be publically verified.
KYC Policy
One of the things we like about MetaWin is complete anonymity. As a platform based on the blockchain, MetaWin allows players to enjoy casino gaming without dealing with KYC verification. This feature makes it perfect for those who prefer to keep their identities private.
However, KYC is still present at the online casino, but it’s only necessary when you attempt to withdraw more than $10,000. We can testify to this because the platform didn’t demand any documents when we requested our $800+ winnings.
VPN Policy
Unfortunately, MetaWin strongly prohibits VPN usage. It means you can’t access the gaming site with a VPN, so it’s impossible to use the platform if it’s restricted in your area. Failure to comply with this will cause you to lose your account and whatever winnings are left in your account at the time of the closure. However, during our test, we used a VPN and everything was working as it should.
Responsible Gambling
As a licensed casino, MetaWin takes responsible gambling seriously and even has a page dedicated to its cause. On the flip side, it lacks restriction tools that help limit deposits, wagers, losses, and the time spent gambling. The only available option is self-exclusion, which prevents access to your account for 6 months to five years, depending on your preferences. You can activate this feature only by contacting customer support.
Customer Support
We won’t take our hats off for MetaWin’s customer service. That’s because we found it lacking in this section, as it only provides discord as a communication medium. We reached out and got replies after 15 minutes, which is much slower than we would have expected when using live chat. There’s also a support email through which you can get responses within 24 hours. Finally, the casino has a detailed FAQ page answering players' common questions.
It’s worth noting that the casino has a player chat section where you can communicate with other users in real time. There’s no specification for using this feature besides creating an account. The casino also has a growing social media community on Twitter, Instagram, and Telegram. You don’t get support through these avenues, but you can receive updates about the casino.
Usability and UX
MetaWin skips all the glamour and fanciness associated with modern gambling platforms and instead remains simple with a dark theme and blue highlights. Its basic design and layout make it easy to locate specific sections on the platform, which is particularly helpful for first-time users. Our only complaint is the occasional lags we experienced.
The website adjusts seamlessly to fit smaller screens, allowing players to enjoy a similar experience on smartphones and tablets. It retains its quality visuals, simple interface, and well-organized layout. We also noticed that the mobile site has faster response times than the desktop platform, so you browse quicker on smaller screens.
