After extensive testing, Moon Roll Casino impresses with its crypto-centric approach and the team's dedication to continuous improvement. The diverse game selection, including unique originals, caters to various preferences. However, the casino needs to address key areas: enhancing customer support, resolving bugs, streamlining withdrawals, and refining overall user experience. While we would consider redepositing, indicating our approval, it's worth noting that more established alternatives exist in the market. Moon Roll is particularly well-suited for crypto enthusiasts who enjoy new tokens, higher volatility, and the potential benefits of emerging casino projects, such as staking opportunities. Moon Roll shows promise but requires refinement to compete with top-tier crypto casinos. It's an exciting option for players who value innovation and are willing to navigate a platform still in its growth phase.
KYC Policy
- KYC Trigger Points:
- Deposits or withdrawals exceeding $2,000
- Suspicious activity or behavior
- Compliance with regulatory requirements
- At the company's discretion
- Documents Requirements:
- Level 1: Basic information (name, date of birth, address, nationality, gender)
- Level 2: Government-issued ID with a selfie holding a paper with a random 6-digit number
- Level 3: Proof of address (if electronic verification fails)
- Level 4: Source of wealth documentation for deposits over $5,000
- Reasons for KYC:
- Verify user identity
- Prevent fraud and money laundering
- Comply with Curaçao eGaming regulations
- Ensure fair play and account security
- KYC Process: Documents can be submitted via the website's secure upload system
- VPN Policy: The casino strictly prohibits VPN usage. Attempts to access the site with a VPN result in blocked access due to robust security measures.
During our test, we wagered a significant amount from a $500 deposit, resulting in a small $30 withdrawal compared to what our top up. This activity didn't trigger a KYC request, suggesting the casino's thresholds for verification are set higher than our test amounts. The profile page includes sections for verification across multiple levels, but at the time of this review, these sections were not accessible for inputting personal details. This may indicate that the full KYC process is activated only when specific thresholds are met or certain activities occur on the account. It's worth noting that Moon Roll employs a risk-based approach, categorizing countries into low, medium, and high-risk regions, with varying KYC requirements for each category.
Responsible Gaming
Moon Roll demonstrates a commitment to responsible gambling by prominently displaying its policies and self-exclusion options in the website footer. While this placement differs from the typical profile-based location seen in other crypto casinos, it ensures high visibility.
The casino offers two primary responsible gaming tools:
- Wager Limitation: Players can set wager limits for up to 30 days, allowing for better control over their gambling habits.
- Self-Exclusion: Users can opt to exclude themselves from the platform for periods ranging from 3 months to 5 years.
These features show Moon Roll's dedication to player welfare. However, to achieve a top-tier ranking in our Safer Gambling category, we'd like to see the implementation of loss limits, similar to those offered by Stake Casino and BetFury Casino.
Customer Support: Room for Improvement
Moon Roll's customer support falls short of industry standards:
- Live chat is available, but difficult to locate and only operational on weekdays, not 24/7.
- Our test interactions yielded basic responses that didn't fully address our queries.
- The casino's Discord channel, while relatively active, failed to provide a response within 24 hours.
Given these limitations in accessibility and responsiveness, Moon Roll scores low in our Support Category. The casino could significantly enhance user experience by improving support availability, response quality, and response times across all platforms.
Moon Roll's User Experience: Familiar Design with Room for Refinement
Moon Roll's user interface aligns with industry standards, offering a familiar experience for crypto casino enthusiasts:
- Ease of Navigation: The site layout is intuitive, allowing quick access to desired games. However, the lack of a universal search function outside specific game lobbies is a notable drawback.
- Registration Process: Sign-up is swift, requiring only email confirmation to proceed.
- Loading Times: Impressive speed for both site and game loading, even maintaining decent performance on 3G connections.
While Moon Roll claims to offer "the Ultimate Crypto casino experience," our test revealed minor gameplay bugs, slightly undermining this assertion. Despite these issues, the overall user experience is solid, though there's room for improvement to truly stand out in the competitive crypto casino market.
