Promotions are one of the key attractions of crypto online casinos. If you’re a player who loves them, Celsius Casino offers multiple deposit bonuses as its main highlight. From our review, Celsius ranks among the most rewarding Bitcoin casinos for new players. However, there’s a lot more to leverage as a user when you register besides the bonuses.
Account Policies and Legitimacy
Perusing the terms and conditions, we realized that Celsius Casino operates according to fair standards. This isn’t surprising considering that it operates with a license from Curacao.
KYC Policy
KYC verification at Celsius Casino is usually required for withdrawals. The process doesn’t differ from what’s featured on many other gaming sites. Basically, you submit your photo ID and address confirmation. Sometimes, there may also be a need to submit a selfie and take a verification call. The process typically takes at least a day to complete.
VPN Policy
Celsius Casino doesn’t welcome VPNs and proxies on its website. The policy page clearly instructs players to refrain from doing so. Hence, if you sign up, the safest route is to play using your true IP. Accessing the site via a VPN or proxy will result in an account ban if detected.
Responsible Gambling
While the casino advises players to stay responsible and set limits, it doesn’t provide native tools. In other words, you can’t set a deposit, session, or any other limit via your account settings. Nevertheless, you can request self-exclusion anytime by contacting customer care.
Customer Support
At the bottom left of the website is a support icon that opens up a live chat window. While you get to interact with a real person, it’s more like a ticket support system. You can open various tickets at a time and wait for a support agent to respond.This might take up to five minutes.
Besides the live chat, you can interact with other Celsius Casino players using the Global Chat feature. It’s also real-time, and you get to view the number of users online. It’s an ideal way to share ideas and get help from other players.
Another option to get support is by emailing customer service. Unfortunately, however, Celsius Casino doesn’t have a central help center page. Nevertheless, the live chat and email support should serve.
User Experience and Navigation at Celsius Casino
The first thing you notice about the online casino’s theme is the dark blue background with a “hot-red” accent that reflects high temperatures (Celcius). Its homepage looks like a busy crypto community, with the player chat clearly visible on the right side of the page. Despite this cluttered outlook, you’ll notice that the tabs are well-laid, making it possible to locate games with just two clicks.
Mobile Experience
On smartphones, Celsius Casino keeps things seamless for players. The site is responsive, so it perfectly fits the screen, irrespective of size. Additionally, you’ll love the quick bottom menu, which lets you quickly access settings, chat, and the main menu.
Desktop (PC) Experience
When you access Celsius Casino on a PC, navigation is a lot simpler. On the top-left menu, you can easily access the game categories. Move your cursor to the top-right, and you’ll find the options for bonuses, rewards, and the VIP program. Its graphics retain their clear quality and pages also load quickly.
