If you’re a fan of CS:GO skin gambling, you must have come across Howl. The online platform has been a hot topic among eSport enthusiasts and became even more popular when it was transformed into a Rust Skin gambling site. However, it caught our attention when it expanded to include slots and other games by fully transitioning to be part of the best crypto casinos.
Eager to see what a skin gambling site could probably offer, we registered and deposited as we always do. Our evaluation revealed that the online casino website is highly interactive, featuring a player chat section and 4,000+ games to cater to players' varying preferences.
Legitimacy and Compliance: Is Howl.gg Casino Legit?
We discovered that Howl Casino has a low security index on some review platforms, with many players complaining that it’s unlicensed. However, we waved these claims aside because the casino clearly displays its licensing information on its site’s footer.
To ensure the certificate is still valid, we visited the Curacao eGaming website and searched for the website www.howl.gg, and we learned that its license is still active. Despite these complaints, we rate Howl Casino as one of the safest gaming platforms for the following reasons:
- Owned by Genius Touch and uses a Curacao license, which is easily verifiable.
- Strong customer base from its days as a skin betting site.
- It has a provably fair section where you can verify the integrity and authenticity of its games and cases.
- Detailed policy pages that provide in-depth information on its services and data collection mediums.
- Allows users to connect directly through Steam.
- It has a native coin, with one coin equaling $1.
KYC Policy
The casino didn’t demand extra verifications when we attempted to withdraw our $1,256 winnings. However, it reserves the right to ask users to complete this process, especially when cashing out more significant amounts. For KYC, you must submit identification documents like an ID card or passport, proof of address, and source of funds.
VPN Policy
Unfortunately, Howl doesn’t permit VPN usage. If it’s restricted in your area, you can’t access it with a virtual private network. Failure to comply with this rule will cause you to lose your account and whatever pending balance you have in it.
Responsible Gambling
Howl has a relaxed approach to responsible gambling. Like many top sites, it features a dedicated page that educates users on the importance of safe play, but it doesn’t have any restriction tool for setting deposit and wager limits. There’s only self-exclusion, which you can activate from the settings section of your profile. You can self-exclude for three months to five years, depending on your preferences.
Customer support
Howl Casino performs excellently in customer service. It offers live support, which you can easily access by tapping the message icon at the bottom right of the screen. The message icon to the left opens the player chat section, so avoid mixing things up.
Clicking the live chat icon opens a window featuring the help page and a message section. The help page contains answers to commonly asked questions, but if you want to contact a real agent, send a message. Based on our experience, it takes four minutes or less to receive a response.
Emailing the support team is another means of getting assistance, though replies take longer, usually within five hours. Howl also has active pages on Twitter and Discord through which you can get support.
We recommend using Discord for faster replies. The operator has a larger player community on this platform than it does on Twitter, so support agents attend to you within a shorter time frame. Regardless of your communication medium, you’ll encounter professionals who reply politely to your queries.
User Experience and Navigation at Howl.gg Casino
Howl has a design and layout similar to that of many skin gambling platforms, but what sets it apart is its wolf theme that’s made even glaring by the bright red neon highlights. At first glance, the pages look overwhelming, as there’s a flurry of activity across most sections. However, navigation is a breeze because of the well-organized tabs, making it easy to locate specific services on the platform.
The mobile platform is identical to the desktop platform, the only difference being that the mobile site has a more streamlined layout. It retains the same high-end visuals that bring the platform to life. The functionalities are also the same; you can easily locate the player chat section, live chat, the game lobby, and other aspects of the online casino.
